NOC | Postmaster

Network Operations Center & Postmaster Information

This page is intended for network administrators, mail server administrators, postmasters, abuse desks and security teams interacting with Specialist Linux Solutions infrastructure.

If you are a customer seeking technical support, please use our regular support channels available through our website.

IP and Domain Reputation Lookup

Use the tools below to verify whether an IP address or domain is currently listed in our internal protection systems.

Why Was My IP Address Blocked?

IP addresses may be temporarily or permanently blocked when our monitoring systems detect activity that may negatively impact the security, stability or reputation of our infrastructure.

Examples include:

  • Spam transmission;
  • Open relays;
  • Malware activity;
  • Botnet participation;
  • Phishing campaigns;
  • High complaint rates;
  • Excessive invalid recipients;
  • Authentication failures;
  • Repeated policy violations.

Whenever possible, notifications are sent to the responsible contacts identified through WHOIS, abuse contacts or other publicly available records.

Repeated incidents or lack of corrective action may result in longer-term blocks.


Why Was My Domain Blocked?

We generally avoid blocking domains whenever possible.

However, domain-based blocks may be applied when:

  • Multiple abusive IPs rotate under the same domain;
  • Spam campaigns frequently change infrastructure;
  • Phishing activity is detected;
  • Malware distribution is identified;
  • Domain reputation becomes severely compromised.

Domain blocks are typically used only when IP-based controls are insufficient.


Delisting Procedure

If your IP address or domain has been blocked, please contact: [email protected]

Include:

  • A detailed explanation of the issue;
  • Root cause analysis;
  • Corrective actions implemented;
  • Relevant timestamps;
  • Affected IPs and domains;
  • Evidence that the issue has been resolved.

Requests containing only removal demands without technical details may be rejected.

Our abuse team reviews all requests individually.

Email Authentication Requirements

For best deliverability, we strongly recommend:

SPF: Publish a valid SPF record authorizing all legitimate sending sources.

DKIM: Sign all outgoing messages using DKIM.

DMARC: Implement a DMARC policy and monitor reports regularly.

Reverse DNS (PTR): Every sending IP should have valid reverse DNS matching the sending hostname.

Forward-Confirmed Reverse DNS: forward and reverse DNS should be consistent.


Deliverability Best Practices

To improve message acceptance rates:

  • Maintain clean mailing lists;
  • Remove invalid recipients;
  • Monitor bounce rates;
  • Use authenticated SMTP;
  • Avoid URL shorteners;
  • Avoid misleading subjects;
  • Respect recipient consent;
  • Follow local privacy regulations;
  • Monitor sender reputation.

Blacklist Verification

We recommend checking your IP reputation using:

  • MXToolbox
  • Spamhaus
  • Barracuda Reputation
  • SURBL
  • MultiRBL

Monitoring external reputation providers often helps identify issues before they affect delivery.


Major Provider Resources

Useful references:

  • Gmail Postmaster Tools
  • Microsoft SNDS
  • Microsoft Smart Network Data Services
  • AOL Postmaster
  • Yahoo Sender Hub

These platforms provide valuable reputation and deliverability insights.


SMTP Security

Our infrastructure supports modern email security standards including:

  • TLS encryption;
  • SPF validation;
  • DKIM validation;
  • DMARC validation;
  • Anti-spam filtering;
  • Malware detection;
  • Reputation-based filtering.

Additional filtering and validation mechanisms may be implemented without prior notice when required to protect the platform.


Abuse Handling Policy

We maintain a zero-tolerance policy regarding:

  • Spam;
  • Malware;
  • Phishing;
  • Botnet traffic;
  • Open relays;
  • Unauthorized bulk email;
  • Email spoofing;
  • Fraudulent activity.

Abusive traffic may be blocked automatically to protect our customers and infrastructure.

Network Information

Specialist Linux Solutions operates infrastructure across multiple networks and data centers to provide redundancy, resilience and availability.

Current locations include:

EVEO Datacenter

  • Location: Cotia/SP, Brazil
  • ASN: 53107

Amazon AWS

  • ASN: 16509
  • Multiple locations within Brazil

G2G / Maxiweb Datacenter

  • Location: Jundiaí/SP, Brazil
  • ASN: 28140

Public Looking Glass: lg.maxiweb.com.br

For security reasons we do not publish complete IP allocations used internally.

Network paths and route information may be obtained through the respective ASNs.


Connectivity Information

  • Multiple upstream providers;
  • Direct participation in IX-SP;
  • Redundant network connectivity;
  • IPv4 and IPv6 support;
  • ICMP echo requests permitted;
  • Certain UDP traffic may be filtered for security purposes.

Security Contact

For abuse reports, reputation issues, blacklist requests or security-related matters: [email protected] or INOC-DBA 28140*100


Related Resources

Last updated: June 2026